Terms.

Who we are

Serendria Private Limited is a travel-design studio registered in Sri Lanka, with offices at No. 117/01, Kottawa, Pannipitiya. In these terms, "we", "us", and "our" mean Serendria; "you" means the person submitting an enquiry or making a booking with us.

What this site is

This website is an information and enquiry service. Browsing the site, reading our journals, or submitting an enquiry does not create a confirmed booking, a contract, or a guarantee of availability.

Enquiries and proposals

When you submit an enquiry, we will write back, personally, within two working days. Our reply is an indicative proposal — a starting point for a conversation. A booking only becomes a contract once a written booking agreement has been countersigned by both sides and we have received the agreed deposit.

Pricing

All prices shown on this site are indicative, quoted in United States dollars, per traveller, and based on shared occupancy unless otherwise stated. They exclude international flights, visas, travel insurance, personal expenses, and discretionary tips — unless we have explicitly told you otherwise in writing. Prices can change at any time until a booking is confirmed; once confirmed, the price is fixed in the booking agreement.

Third-party suppliers

We are a designer and coordinator. The hotels, resorts, drivers, naturalists, cultural guides, and other suppliers who deliver elements of your journey are independent businesses, each with their own terms and conditions. We select our partners carefully and have worked with most of them for years — but they are not our employees, and we cannot accept liability for their independent acts or omissions beyond what local consumer-protection law requires.

Force majeure

Trips can sometimes be disrupted by events outside anyone's control — severe weather, civil unrest, public-health emergencies, government action, infrastructure failure, and the like. If something of that nature affects your booking, we will work with you and our partners to rearrange, postpone, or refund the affected elements in line with the specific terms of your booking agreement. Compensation beyond those terms is not guaranteed.

Liability

We take reasonable care in designing your journey and selecting the suppliers who deliver it. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else where exclusion is prohibited by law.

Subject to that, our total liability for any claim arising out of or in connection with a booking is limited to the total amount you paid us for that booking.

Intellectual property

The text and design of this site are © 2026 Serendria Private Limited. Photography and illustrations are sourced from royalty-free image libraries — primarily Pexels, Pixabay, and Unsplash — and used under those services' free-use licences; the underlying images remain the property of their respective photographers and contributors.

Itineraries and proposals we send you by email are for your personal use in planning a journey with us; please don't republish them or share them with competing operators.

Privacy

How we handle your personal data is set out in our Privacy Policy.

Governing law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising out of or in connection with these terms — or with a journey designed by us — will be subject to the exclusive jurisdiction of the courts of Colombo, unless a different forum is required by mandatory consumer-protection law in your country of residence.

Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the current version. For material changes, we will flag the update at the top of the page for at least 60 days. Terms in force at the time of your booking are the ones that govern that booking.

Contact

Questions about these terms — write to hello@serendria.com.